Contact the Review Team
Updated
The curacaocasinosnotwithgamstop.com team answers questions about our reviews and corrects outdated information. This page explains what we can help with, what belongs with the casino itself and where to find urgent support.
Questions on this page (6)
What We Can Help With
We answer messages about the content of this site. The topics below reach the right person fastest when the subject line names them.
- Corrections. A figure, term or licence detail that has changed, with a link to the source.
- Review questions. How a calculation was made or which terms a review relies on.
- Operator updates. New terms, offers or licence documents from a brand we review.
- Regulatory updates. Changes from the CGA, the Gambling Commission or UK legislation.
What the Casino Must Handle
Account questions belong with the casino, because we have no access to player accounts. These include withdrawals, verification, bonus disputes and account closures.
Each review lists the brand's complaint route and deadline. Rolletto, for example, accepts complaints only within two months of the issue, so a dispute should go to the operator first. The routes are in the VeloBet review, the Rolletto review and the Booming Slots review.
How to Reach Us
Messages go to the review team by email. Including the page address and a source link speeds up a correction. How we store and delete messages is explained in our privacy policy.
| Channel | Detail |
|---|---|
| [email protected] | |
| Response time | Usually within 5 working days |
What to Include in a Correction Request
A correction is handled fastest when it points to the source. The items below let us confirm a change without further questions.
| Item | Why it helps |
|---|---|
| Page address | Shows which figure or statement is affected |
| Link to the operator's current terms | Lets us confirm the new figure at the source |
| Screenshot of the changed clause | Records the wording on the day it was seen |
| Date the change appeared | Helps us date the update |
Corrections that change a figure, a ranking or a safety statement are noted at the end of the page. The full policy is on our about us page.
Where a Casino Complaint Should Go
A complaint about a casino account goes to the operator first, because only the operator can act on it. The order below keeps a written record at each step.
- Raise the issue with the casino's support and save the ticket number.
- Email the operator's complaints address, such as [email protected] or [email protected].
- Report a suspected licence breach to the Curaçao Gaming Authority.
- For card deposits, ask the card issuer whether a dispute applies.
Rolletto accepts complaints only within two months of the issue, so a dispute there should start at once.
Urgent Help With Gambling
Our team cannot provide crisis support. Anyone worried about their gambling or a family member's can call the National Gambling Helpline free on 0808 8020 133, 24 hours a day.
Further services and the blocks that work outside GamStop are listed on our responsible gambling page. Our review standards are on the about us page, and the licence check guide covers how to verify any casino before writing to it.